Refund & Cancellation Policy

Effective: 2026-05-24

This default policy applies to all ETapri-hosted stores unless the merchant has published a stricter or more generous policy.

1. Cancellation

Orders may be cancelled by the customer free of charge before the merchant marks the order as "packed" or "shipped".

2. Returns

Eligible items may be returned within 14 days of delivery if unused and in original packaging. Perishable goods, custom-made items, intimate apparel, and digital downloads are non-returnable unless faulty.

3. Refund timeline

Approved refunds are processed within 5 business days; card refunds may take an additional 7–14 days to appear on the customer's statement, depending on the issuing bank.

4. Shipping costs

Original shipping is non-refundable unless the return is due to a merchant error or a faulty product.

5. How to request

Customers should contact the merchant first using the contact details on the storefront. Unresolved disputes may be escalated to support@etapri.shop.

If you have questions, contact us at legal@etapri.shop.