1. Setup fee
The one-time setup fee covers catalog migration, branding, and launch work carried out on your store. Because this work begins as soon as your onboarding starts, the setup fee is non-refundable once onboarding work has begun, except where required by law or where ETapri fails to deliver the agreed onboarding scope. If a promotional offer waives or discounts your setup fee (for example, a "founding merchant" offer), the terms of that specific offer will govern what, if anything, is payable if you cancel during onboarding.
2. Monthly subscription fees
Subscription plans are billed monthly in advance and are not refunded for partial months. If you cancel, your store remains active until the end of the billing period you've already paid for, and you will not be billed again after that. We do not offer pro-rated refunds for early cancellation within a billing period.
3. Billing errors
If you believe you were charged in error — for example, billed twice, or charged after a cancellation that should have taken effect — contact us and we will investigate and correct any confirmed billing error, including a refund of the erroneous charge, within a reasonable time.
4. Your customers' orders
As set out above, refunds, returns, and exchanges for products or services your customers buy through your ETapri storefront are between you and your customer, governed by your own store policy and applicable consumer protection law in your market. ETapri processes the payment transaction through our licensed gateway partners; where a payment needs to be reversed to a customer, you initiate that through your admin dashboard, and the gateway partner's own settlement timelines apply.
5. How to request a refund
To request a refund relating to your ETapri subscription or setup fee, email [email protected] with your business name and the charge in question. We aim to respond within a reasonable business timeframe.
6. Contact
Questions about this Refund Policy can be sent to [email protected].